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Home/Silverlight.NET Forums/General Silverlight/Installation and Setup/Silverlight error on installing
Last post Jan 14, 2008 03:02 PM by Daniel Harvey
0 Points
1 Post
Jan 14, 2008 01:13 PM | LINK
every time i try to install v1 or v1.1 i get an error. Neither will install. I have xp sp2. The log file says this.
[01/14/08,08:05:10] ========== Logging started ========== [01/14/08,08:05:10] ===================================== [01/14/08,08:05:10] Logging property values [01/14/08,08:05:10] PROPERTY ProductName Silverlight [01/14/08,08:05:10] PROPERTY g:\temp\ext33660\Silverlight.msi [01/14/08,08:05:10] PROPERTY ProductMsi Silverlight.msi [01/14/08,08:05:10] PROPERTY ProductCode [01/14/08,08:05:10] PROPERTY ProductRegKey [01/14/08,08:05:10] PROPERTY ProductRegValue [01/14/08,08:05:10] PROPERTY ProductRegData [01/14/08,08:05:10] PROPERTY ProductSupportURL http://go.microsoft.com/fwlink/?LinkID=87096&errorID=xxxx [01/14/08,08:05:10] PROPERTY DefaultDirInstallToken [01/14/08,08:05:10] PROPERTY Install DetectDarwin [01/14/08,08:05:10] PROPERTY SupportWin9X 0 [01/14/08,08:05:10] PROPERTY MinNTVersion 5.1 [01/14/08,08:05:10] PROPERTY CheckAdminRights 1 [01/14/08,08:05:10] PROPERTY BlockOn64Platform 0 [01/14/08,08:05:10] PROPERTY ShowFeatureOptions 0 [01/14/08,08:05:10] PROPERTY ShowDestinationFolder 0 [01/14/08,08:05:10] PROPERTY LogFilePrefix Silverlight [01/14/08,08:05:10] PROPERTY CustomTextPrefix [01/14/08,08:05:10] PROPERTY MSI Log name C:\DOCUME~1\kkilps\LOCALS~1\Temp\SilverlightMSI767C.txt [01/14/08,08:05:10] PROPERTY Msi Command Line properties [01/14/08,08:05:10] PROPERTY VerboseLog 1 [01/14/08,08:05:10] PROPERTY RebootMode 0 [01/14/08,08:05:10] PROPERTY UILanguage 1033 [01/14/08,08:05:10] PROPERTY [01/14/08,08:05:10] PROPERTY User Canceled 0 [01/14/08,08:05:10] PROPERTY Red BackColor [01/14/08,08:05:10] PROPERTY Green BackColor [01/14/08,08:05:10] PROPERTY Blue BackColor [01/14/08,08:05:10] PROPERTY Current Dir g:\temp\ext33660\ [01/14/08,08:05:10] PROPERTY Temp Dir C:\DOCUME~1\kkilps\LOCALS~1\Temp\ [01/14/08,08:05:10] PROPERTY Usage Mode 0 [01/14/08,08:05:10] PROPERTY Admin Mode 0 [01/14/08,08:05:10] PROPERTY Maintenance Mode [01/14/08,08:05:10] PROPERTY Silent Mode 0 [01/14/08,08:05:10] PROPERTY Silent Mode Uninstall 0 [01/14/08,08:05:10] PROPERTY WatsonSilent 0 [01/14/08,08:05:10] PROPERTY WatsonUI 0 [01/14/08,08:05:10] PROPERTY Silent Mode UI string [01/14/08,08:05:10] PROPERTY SkipAllChecks 0 [01/14/08,08:05:10] PROPERTY WatsonGenerateManifestOnly [01/14/08,08:05:10] PROPERTY UninstallWarning [01/14/08,08:05:10] PROPERTY ControlMSIService [01/14/08,08:05:10] PROPERTY RTL Language 0 [01/14/08,08:05:10] PROPERTY PostSetupCommandRegKey [01/14/08,08:05:10] PROPERTY GlobDataINIPresent [01/14/08,08:05:10] Checking Windows Installer version... [01/14/08,08:05:10] msi.dll loaded ok [01/14/08,08:05:10] Looking for: 2.0.0 [01/14/08,08:05:10] Found: 3.1.4000 [01/14/08,08:05:10] Windows Installer version ok [01/14/08,08:05:10] Finished Checking Windows Installer version. Return code 0 [01/14/08,08:05:10] Entering CMsiInstaller::ThreadInit [01/14/08,08:05:10] Leaving CMsiInstaller::ThreadInit [01/14/08,08:05:10] Checking Windows Installer version... [01/14/08,08:05:10] msi.dll loaded ok [01/14/08,08:05:10] Looking for: 2.0.0 [01/14/08,08:05:10] Found: 3.1.4000 [01/14/08,08:05:10] Windows Installer version ok [01/14/08,08:05:10] Finished Checking Windows Installer version. Return code 0 [01/14/08,08:05:10] Entering CNavigator::Start [01/14/08,08:05:10] Running all checks [01/14/08,08:05:10] Running system checks [01/14/08,08:05:10] Running prereq checks [01/14/08,08:05:10] PREREQ CHECKS: Passed [01/14/08,08:05:10] Running block checks [01/14/08,08:05:10] BETA CHECK: Passed [01/14/08,08:05:10] Entering CNavigator::WindowCreation [01/14/08,08:05:10] Entering CNavigator::LoadPages [01/14/08,08:05:10] Entering CMsiInstaller::IsInstalled [01/14/08,08:05:10] Entering CMsiInstaller::GetProductCode [01/14/08,08:05:10] Leaving CMsiInstaller::GetProductCode [01/14/08,08:05:10] Leaving CMsiInstaller::IsInstalled [01/14/08,08:05:10] Created Page: Progress Page [01/14/08,08:05:10] Created Page: Final Page [01/14/08,08:05:10] Leaving CNavigator::LoadPages [01/14/08,08:05:10] Entering CMsiInstaller::RegisterUIInterfaces [01/14/08,08:05:10] Leaving CMsiInstaller::RegisterUIInterfaces [01/14/08,08:05:10] Entering CNavigator::Next [01/14/08,08:05:10] Entering CMsiInstaller::StartInitialization [01/14/08,08:05:10] Leaving CMsiInstaller::StartInitialization [01/14/08,08:05:10] Entering CMsiInstaller::InitSequence [01/14/08,08:05:13] Entering CMsiInstaller::BeginInstall [01/14/08,08:05:13] Leaving CMsiInstaller::InitSequence [01/14/08,08:05:14] MsiInstallProduct called with Command line: [01/14/08,08:05:14] USING_EXUIH=1 REBOOT=ReallySuppress FILESINUSETEXT="" [01/14/08,08:05:14] SYSTEM CHECK: : Minimum NT Version 5.1 Passed [01/14/08,08:05:14] SYSTEM CHECK: : Not running on 9x check Passed [01/14/08,08:05:14] Entering CMsiInstaller::SuppressReboot [01/14/08,08:05:14] Leaving CMsiInstaller::SuppressReboot [01/14/08,08:05:14] Entering CNavigator::Next [01/14/08,08:05:14] Leaving CNavigator::Next [01/14/08,08:05:16] Entering CFinalPage::Cancel. - Post Quit message to UI thread [01/14/08,08:05:16] Entering CNavigator::OnDestroy [01/14/08,08:05:16] Making synchronous call to worker to stop [01/14/08,08:05:16] Entering CMsiInstaller::Stop [01/14/08,08:05:16] Leaving CMsiInstaller::WorkerThread [01/14/08,08:05:16] Leaving CMsiInstaller::Stop [01/14/08,08:05:16] Leaving CNavigator::OnDestroy [01/14/08,08:05:16] Leaving CNavigator::WindowCreation [01/14/08,08:05:16] Leaving CNavigator::Start [01/14/08,08:05:16] Process returning code 1503 [01/14/08,08:05:16] =========== Logging ended =========== [01/14/08,08:05:16] ===================================== [01/14/08,08:05:16] [01/14/08,08:05:16] [01/14/08,08:05:16]
Participant
1282 Points
391 Posts
Microsoft
Jan 14, 2008 03:02 PM | LINK
Your processor probably doesn't support SSE instructions which is required by Silverlight.
kkilps
0 Points
1 Post
Silverlight error on installing
Jan 14, 2008 01:13 PM | LINK
every time i try to install v1 or v1.1 i get an error. Neither will install. I have xp sp2. The log file says this.
[01/14/08,08:05:10] ========== Logging started ==========
[01/14/08,08:05:10] =====================================
[01/14/08,08:05:10] Logging property values
[01/14/08,08:05:10] PROPERTY ProductName Silverlight
[01/14/08,08:05:10] PROPERTY g:\temp\ext33660\Silverlight.msi
[01/14/08,08:05:10] PROPERTY ProductMsi Silverlight.msi
[01/14/08,08:05:10] PROPERTY ProductCode
[01/14/08,08:05:10] PROPERTY ProductRegKey
[01/14/08,08:05:10] PROPERTY ProductRegValue
[01/14/08,08:05:10] PROPERTY ProductRegData
[01/14/08,08:05:10] PROPERTY ProductSupportURL http://go.microsoft.com/fwlink/?LinkID=87096&errorID=xxxx
[01/14/08,08:05:10] PROPERTY DefaultDirInstallToken
[01/14/08,08:05:10] PROPERTY Install DetectDarwin
[01/14/08,08:05:10] PROPERTY SupportWin9X 0
[01/14/08,08:05:10] PROPERTY MinNTVersion 5.1
[01/14/08,08:05:10] PROPERTY CheckAdminRights 1
[01/14/08,08:05:10] PROPERTY BlockOn64Platform 0
[01/14/08,08:05:10] PROPERTY ShowFeatureOptions 0
[01/14/08,08:05:10] PROPERTY ShowDestinationFolder 0
[01/14/08,08:05:10] PROPERTY LogFilePrefix Silverlight
[01/14/08,08:05:10] PROPERTY CustomTextPrefix
[01/14/08,08:05:10] PROPERTY MSI Log name C:\DOCUME~1\kkilps\LOCALS~1\Temp\SilverlightMSI767C.txt
[01/14/08,08:05:10] PROPERTY Msi Command Line properties
[01/14/08,08:05:10] PROPERTY VerboseLog 1
[01/14/08,08:05:10] PROPERTY RebootMode 0
[01/14/08,08:05:10] PROPERTY UILanguage 1033
[01/14/08,08:05:10] PROPERTY
[01/14/08,08:05:10] PROPERTY User Canceled 0
[01/14/08,08:05:10] PROPERTY Red BackColor
[01/14/08,08:05:10] PROPERTY Green BackColor
[01/14/08,08:05:10] PROPERTY Blue BackColor
[01/14/08,08:05:10] PROPERTY Current Dir g:\temp\ext33660\
[01/14/08,08:05:10] PROPERTY Temp Dir C:\DOCUME~1\kkilps\LOCALS~1\Temp\
[01/14/08,08:05:10] PROPERTY Usage Mode 0
[01/14/08,08:05:10] PROPERTY Admin Mode 0
[01/14/08,08:05:10] PROPERTY Maintenance Mode
[01/14/08,08:05:10] PROPERTY Silent Mode 0
[01/14/08,08:05:10] PROPERTY Silent Mode Uninstall 0
[01/14/08,08:05:10] PROPERTY WatsonSilent 0
[01/14/08,08:05:10] PROPERTY WatsonUI 0
[01/14/08,08:05:10] PROPERTY Silent Mode UI string
[01/14/08,08:05:10] PROPERTY SkipAllChecks 0
[01/14/08,08:05:10] PROPERTY WatsonGenerateManifestOnly
[01/14/08,08:05:10] PROPERTY UninstallWarning
[01/14/08,08:05:10] PROPERTY ControlMSIService
[01/14/08,08:05:10] PROPERTY RTL Language 0
[01/14/08,08:05:10] PROPERTY PostSetupCommandRegKey
[01/14/08,08:05:10] PROPERTY GlobDataINIPresent
[01/14/08,08:05:10] Checking Windows Installer version...
[01/14/08,08:05:10] msi.dll loaded ok
[01/14/08,08:05:10] Looking for: 2.0.0
[01/14/08,08:05:10] Found: 3.1.4000
[01/14/08,08:05:10] Windows Installer version ok
[01/14/08,08:05:10] Finished Checking Windows Installer version. Return code 0
[01/14/08,08:05:10] Entering CMsiInstaller::ThreadInit
[01/14/08,08:05:10] Leaving CMsiInstaller::ThreadInit
[01/14/08,08:05:10] Checking Windows Installer version...
[01/14/08,08:05:10] msi.dll loaded ok
[01/14/08,08:05:10] Looking for: 2.0.0
[01/14/08,08:05:10] Found: 3.1.4000
[01/14/08,08:05:10] Windows Installer version ok
[01/14/08,08:05:10] Finished Checking Windows Installer version. Return code 0
[01/14/08,08:05:10] Entering CNavigator::Start
[01/14/08,08:05:10] Running all checks
[01/14/08,08:05:10] Running system checks
[01/14/08,08:05:10] Running prereq checks
[01/14/08,08:05:10] PREREQ CHECKS: Passed
[01/14/08,08:05:10] Running block checks
[01/14/08,08:05:10] BETA CHECK: Passed
[01/14/08,08:05:10] Entering CNavigator::WindowCreation
[01/14/08,08:05:10] Entering CNavigator::LoadPages
[01/14/08,08:05:10] Entering CMsiInstaller::IsInstalled
[01/14/08,08:05:10] Entering CMsiInstaller::GetProductCode
[01/14/08,08:05:10] Leaving CMsiInstaller::GetProductCode
[01/14/08,08:05:10] Leaving CMsiInstaller::IsInstalled
[01/14/08,08:05:10] Created Page: Progress Page
[01/14/08,08:05:10] Created Page: Final Page
[01/14/08,08:05:10] Leaving CNavigator::LoadPages
[01/14/08,08:05:10] Entering CMsiInstaller::RegisterUIInterfaces
[01/14/08,08:05:10] Leaving CMsiInstaller::RegisterUIInterfaces
[01/14/08,08:05:10] Entering CNavigator::Next
[01/14/08,08:05:10] Entering CMsiInstaller::StartInitialization
[01/14/08,08:05:10] Leaving CMsiInstaller::StartInitialization
[01/14/08,08:05:10] Entering CMsiInstaller::InitSequence
[01/14/08,08:05:13] Entering CMsiInstaller::BeginInstall
[01/14/08,08:05:13] Leaving CMsiInstaller::InitSequence
[01/14/08,08:05:14] MsiInstallProduct called with Command line:
[01/14/08,08:05:14] USING_EXUIH=1 REBOOT=ReallySuppress FILESINUSETEXT=""
[01/14/08,08:05:14] SYSTEM CHECK: : Minimum NT Version 5.1 Passed
[01/14/08,08:05:14] SYSTEM CHECK: : Not running on 9x check Passed
[01/14/08,08:05:14] Entering CMsiInstaller::SuppressReboot
[01/14/08,08:05:14] Leaving CMsiInstaller::SuppressReboot
[01/14/08,08:05:14] Entering CNavigator::Next
[01/14/08,08:05:14] Leaving CNavigator::Next
[01/14/08,08:05:16] Entering CFinalPage::Cancel. - Post Quit message to UI thread
[01/14/08,08:05:16] Entering CNavigator::OnDestroy
[01/14/08,08:05:16] Making synchronous call to worker to stop
[01/14/08,08:05:16] Entering CMsiInstaller::Stop
[01/14/08,08:05:16] Leaving CMsiInstaller::WorkerThread
[01/14/08,08:05:16] Leaving CMsiInstaller::Stop
[01/14/08,08:05:16] Leaving CNavigator::OnDestroy
[01/14/08,08:05:16] Leaving CNavigator::WindowCreation
[01/14/08,08:05:16] Leaving CNavigator::Start
[01/14/08,08:05:16] Process returning code 1503
[01/14/08,08:05:16] =========== Logging ended ===========
[01/14/08,08:05:16] =====================================
[01/14/08,08:05:16]
[01/14/08,08:05:16]
[01/14/08,08:05:16]
Daniel Harvey
Participant
1282 Points
391 Posts
Microsoft
Re: Silverlight error on installing
Jan 14, 2008 03:02 PM | LINK
Your processor probably doesn't support SSE instructions which is required by Silverlight.