Latest Update Problem for KB960353???? RSS

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  ranmcc

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  Latest Update Problem for KB960353????

  Feb 26, 2009 01:20 PM | LINK

  Windows Update downloaded new file for Silverlight but will not install. I get a popup Windows Installation dialog box that says,

  "The feature you are trying to use is a network resource that is unavailable."  It gives some paths to click on but it can not find the file.

  How can I fix this so the new update will install? 

   

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  srinu7

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  Re: Latest Update Problem for KB960353????

  Feb 26, 2009 03:07 PM | LINK

   yeah I got the same error with KB960353, I have just seen an Update notification in my Vista Ultimate desktop and after selecting install, it completed downloading file but can't go beyond that, it says

  " The feature you are trying to use is a network resource that is unavailable."
  

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  fishmonger

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  Re: Latest Update Problem for KB960353????

  Feb 26, 2009 03:52 PM | LINK

  
  Update for Microsoft Silverlight (KB96053) just popped up in my automatic updates. However, the more information link
  
  http://go.microsoft.com/fwlink/?LinkId=139340
  
  goes nowhere and opens a plain http://support.microsoft.com/  page
  
  searching that site for the KB number only returns
  
  "There are no documents that match your search for "Kb960353"
  Please try a different search above or try one of the related links below."
  
  what gives? I don't install updates unless I can read some more detail about them, and the only thing I find about it is stuff like this thread. I'm not installing until I at least get something official about this patch.

  
  Peter
  

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  schwarm

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  Re: Latest Update Problem for KB960353????

  Mar 01, 2009 03:47 PM | LINK

  Same here.  KB960353 has been trying to install on by XP SP3 machine for the last 3 days... keeps getting this error.

  Never had a problem with MS updates before.

   

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  ranmcc

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  Re: Latest Update Problem for KB960353????FIXED IT!!!!!!!!!!!!!!!!!

  Mar 01, 2009 04:01 PM | LINK

  Try this info that I found.  It seems to have fixed my problem.

   I am running Windows Vista.........................Hope this will help all of you.

  See Bob Pomeroy's site.
  
  I only had to download and run the Windows Installer Cleanup Utility.  Other 
  instructions would not work.
  
  After running I just rebooted and installed the update with no problem.
  
  
  See this site.
  
  http://blogs.msdn.com/rpomeroy/archive/2008/06/10/how-to-manually-clean-up-a-bad-silverlight-installation.aspx

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  schwarm

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  Re: Re: Latest Update Problem for KB960353????FIXED IT!!!!!!!!!!!!!!!!!

  Mar 01, 2009 11:00 PM | LINK

  I cannot even remove the current installation of Silverlight.  When I search for silverlight.msi, two locations are returned, but when I enter these locations in the uninstaller, it doesn't like them and says "try to find an installation package silverlight.msi from a folder from which you can install Microsoft Silverlight.

  So it appears that Silverlight was installed in a location that XP does not recognise, and it cannot remove or update it.   

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  KD1974

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  Re: Latest Update Problem for KB960353????

  Mar 02, 2009 08:37 AM | LINK

  @fishmonger / Peter:

  See this url for info about the update: http://support.microsoft.com/kb/960353/en-us

  Windows Update itself also supplies similar info (but less clear) but you have to click a link to see it.

  @Microsoft: 

  The link supplied in the Windows Update info (http://go.microsoft.com/fwlink/?LinkID=105787) redirects to http://www.microsoft.com/silverlight/ which is of no use, so i went searching for more info.

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  imapixie

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  Re: Latest Update Problem for KB960353????

  Mar 03, 2009 02:12 AM | LINK

  thatweb page didn't help me it just wanted me to install it from there instead of through the update.  And it STILL had the same problems as all these other people's.   This is really slowing down my computer and frustrating the heck out of me.  Also, for some reason, it keeps trying to run it and install it onto my extra internal hard drive instead of my C drive :(
  
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  schwarm

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  Re: Latest Update Problem for KB960353????

  Mar 03, 2009 04:56 AM | LINK

  I used Windows Installer Clean Up to remove Silverlight and reinstalled, seems to be OK now.  WICU didn't install properly until I installed it go the desktop. Not sure why that is. 

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  Jonathan She...

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  Re: Latest Update Problem for KB960353????

  Mar 04, 2009 02:27 AM | LINK

  Hi All,

  If we have Silverlight 2 RTW (2.0.31005.0) for developers installed in our computer, we need to download this installation file from here.  If the installation is failed, we'd better Remove the previous version and restart your computer and reinstall them under the administrator account.

  Best regards,

  Jonathan
  

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