In my last post, I mentioned that I also have an ASUS A8N-SLI Deluxe using the ALC850. On a whim, I did some googling and found an entry stating that Realtek had released new chipset drivers for
Windows 64bit. I followed the
link it provided and found a driver set for Windows XP (32bit) dated 2007/11/7 (version A4.03). After downloading and installing this update, I have not been able to duplicate the extreme distorted audio that I was experiencing previously. Although I
have found some video productions that contain some minor static, it is nothing like the "knock me out of my chair" distortion that forced me to uninstall Silverlight originally. Maybe this is just wishful thinking that it would be that easy.
Does anyone have a url to Silverlight based media that causes the distortion on their own machine? I believe that the following Url previously resulted in the distort. Can someone please confirm?
ETonline.com - 65th Golden Globe Awards
Our understanding and experience is that for affected machines, this should reproduce with any video. I don't have access to the machine that we have at this point (it's in a locked office) to test it out, but I will do that first thing Monday.
Installing the driver, as mentioned above by Ray, partly solves the problem with distorted audio.
It is now possible to listen to audio but there is still some random distortion experienced.
The following clip is an example of the remaining distortion problems:
korggy - The drivers that I and GavinLeigh are talking about are not the nVidia chipset drivers. They are the Realtek audio drivers, for users with the Realtek ALC850 chipset. If your motherboad is using the ALC850, try downloading the drivers using the
link in mine or GavinLeigh's last post.
Johan, I visited that silverlight link you posted before, and then after, installing the latest unified audio driver from Realtek. And yes... it's a big improvement. Unfortunately it still sounds pretty bad (on that clip)... but it isn't completely distorted.
I guess this means there is some hope for resolution.
GavinLeigh
Member
14 Points
6 Posts
Re: Re: follow-up from the Silverlight product team
Jan 18, 2008 06:02 PM | LINK
Just to add to this sound chipset speculation, I use an Abit NI8 motherboard and suffer the same distorted sound issues with Silverlight.
This board also uses the ALC850 Realtek sound chip, with which I use the latest unified audio driver from the Realtek website.
cmsdev
Member
8 Points
4 Posts
Re: Re: follow-up from the Silverlight product team
Jan 18, 2008 09:32 PM | LINK
My Asus A8N SLI Deluxe board has a Realtek ALC 850 sound device, too.
RayWilliamsII
Member
16 Points
7 Posts
Re: Re: follow-up from the Silverlight product team
Jan 23, 2008 06:45 AM | LINK
PC Wizard reports that my ASUS A8N SLI Deluxe is also using the ALC850. I too am experiencing the same issue.
RayWilliamsII
Member
16 Points
7 Posts
Re: Re: follow-up from the Silverlight product team
Jan 25, 2008 04:25 AM | LINK
In my last post, I mentioned that I also have an ASUS A8N-SLI Deluxe using the ALC850. On a whim, I did some googling and found an entry stating that Realtek had released new chipset drivers for Windows 64bit. I followed the link it provided and found a driver set for Windows XP (32bit) dated 2007/11/7 (version A4.03). After downloading and installing this update, I have not been able to duplicate the extreme distorted audio that I was experiencing previously. Although I have found some video productions that contain some minor static, it is nothing like the "knock me out of my chair" distortion that forced me to uninstall Silverlight originally. Maybe this is just wishful thinking that it would be that easy.
Does anyone have a url to Silverlight based media that causes the distortion on their own machine? I believe that the following Url previously resulted in the distort. Can someone please confirm? ETonline.com - 65th Golden Globe Awards
Silverlight v.1.0.30109.0
Windows XP SP2
Many thanks - Ray
tomtaylormsft
Member
579 Points
165 Posts
Microsoft
Re: Re: follow-up from the Silverlight product team
Jan 26, 2008 04:16 AM | LINK
Our understanding and experience is that for affected machines, this should reproduce with any video. I don't have access to the machine that we have at this point (it's in a locked office) to test it out, but I will do that first thing Monday.
thanks!
- Tom
johan_torssell
Member
6 Points
3 Posts
Re: Re: follow-up from the Silverlight product team
Jan 26, 2008 11:42 AM | LINK
Installing the driver, as mentioned above by Ray, partly solves the problem with distorted audio.
It is now possible to listen to audio but there is still some random distortion experienced.
The following clip is an example of the remaining distortion problems:
http://channel9.msdn.com/Showpost.aspx?postid=298337
GavinLeigh
Member
14 Points
6 Posts
Re: Re: follow-up from the Silverlight product team
Jan 26, 2008 02:51 PM | LINK
The latest AC'97 Drivers for the Realtek ALC850 chipset are located here:
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=23&Level=4&Conn=3&DownTypeID=3&GetDown=false
Installing these might change the look of your audio control panel.
korggy
Member
40 Points
22 Posts
Re: Re: follow-up from the Silverlight product team
Jan 26, 2008 02:53 PM | LINK
Last night I installed the latest and greatest nVidia drivers for my motherboard and the audio problems are still there.
RayWilliamsII
Member
16 Points
7 Posts
Re: Re: follow-up from the Silverlight product team
Jan 26, 2008 03:03 PM | LINK
korggy - The drivers that I and GavinLeigh are talking about are not the nVidia chipset drivers. They are the Realtek audio drivers, for users with the Realtek ALC850 chipset. If your motherboad is using the ALC850, try downloading the drivers using the link in mine or GavinLeigh's last post.
GavinLeigh
Member
14 Points
6 Posts
New Realtek Drivers improve the quality to some degree.
Jan 26, 2008 03:15 PM | LINK
Johan, I visited that silverlight link you posted before, and then after, installing the latest unified audio driver from Realtek. And yes... it's a big improvement. Unfortunately it still sounds pretty bad (on that clip)... but it isn't completely distorted. I guess this means there is some hope for resolution.