Report a Silverlight Bug

Re: Re: follow-up from the Silverlight product team

Curti — Sat, 20 Jun 2009 05:21:22 GMT

Very similiar problem here. Killing my netflix feed for instant movies.

3 Machines, entirely different hardware profiles.
OS: Vista Home Premium, XP Professional x2
IE7 and Firefox updated and current.

Silverlight apps - very low, distorted.
*netflix.com
*silverlight.net/fox

Microsoft spent 6 hours, two level 1 technicians, one level 2 technician getting absolutely nowhere.
They verified that the settings are all correct but could not diagnose the problem. They blamed netflix despite silverlight.net sharing symptom.

Microsoft techs left crap on the desktop, installed applications that i dont want, and now silverlight doesnt show up in my add/remove programs,
but when i try to update the silverlight website says its currently installed and cannot update until the older version is removed.

Silverlight is not lookin good from where i'm standing.

Re: follow-up from the Silverlight product team

tomtaylormsft — Mon, 08 Dec 2008 23:51:43 GMT

conor5:
I seem to have the exact same problem, i've just downloaded silverlight 2 to use with the new sky player upgrade and the video is fine but the sound is very distorted in the same way as described by electr0. Any help would be appreciated. Conor

I'll follow up with you both offline to get some more information - thanks for reporting this!

- Tom

Re: follow-up from the Silverlight product team

conor5 — Fri, 05 Dec 2008 18:49:28 GMT

I seem to have the exact same problem, i've just downloaded silverlight 2 to use with the new sky player upgrade and the video is fine but the sound is very distorted in the same way as described by electr0. Any help would be appreciated. Conor

Re: follow-up from the Silverlight product team

StefanWick — Tue, 25 Nov 2008 14:39:58 GMT

The fix for the nForce problem already shipped a while ago for both Silverlight 1.0 and Silverlight 2, as pointed out earlier in this thread.

I think you might be hitting a different problem here. Can you clarify what version of the Silverlight runtime you are using?

Thanks, Stefan Wick

Re: follow-up from the Silverlight product team

electr0 — Tue, 25 Nov 2008 13:09:59 GMT

Hi Tom and everyone else!

I also have this problem(or another) with silverlight. I dual boot between vista ultimate 64bit and Xp pro32bit and the problem is in both OS. I tested it
with both IE7 och latest firefox and exist in both. Everything else regarding to sound works as a charm, like watching movies or listen to music(streams/mp3) but not in silverlight. Its like a extremly short soundpice that repeating it self like a static. The video moves on but not the sound, it just buzzes. To make things worse I dont even have a nforce chipset, I have intel X48 chipset and ASUS Xonar DX. I cant visit any sites with
silverlight since it just get buzzy.
my specs below:

Intel Q9450
ASUS xonar DX with latest driver
Gigabyte X48-DQ6 and 2x2Gb DDR2

Any news how to solve it yet?

Regards
J Pihl

Re: Re: Extreme / loud volume levels on all video clips

janebush08 — Mon, 01 Sep 2008 12:45:37 GMT

ya... great work by all people... its easy to solve problems in group rather trying individually...

Re: Extreme / loud volume levels on all video clips

tomtaylormsft — Mon, 07 Apr 2008 17:22:14 GMT

timsneath:

Good news - this has now been fixed in Silverlight 1.0. Check this blog post out for further details:

http://blogs.msdn.com/tims/archive/2008/04/07/silverlight-1-0-new-maintenance-release-available.aspx

Best wishes,

Tim Sneath | Group Manager, Client Platform Evangelism | Microsoft Corp.

Tim, you beat me to the announcement. :-)

Yep, the fix for this has been ported to Silverlight 1.0 & released to the web as of a few days ago. Big thanks to the people that helped me offline with this. For those of you that are running Silverlight 2 beta 1, you can either keep that version on your machine, or uninstall it and install the updated version of Silverlight 1.

- Tom

Re: Extreme / loud volume levels on all video clips

timsneath — Mon, 07 Apr 2008 14:37:22 GMT

Good news - this has now been fixed in Silverlight 1.0. Check this blog post out for further details:

http://blogs.msdn.com/tims/archive/2008/04/07/silverlight-1-0-new-maintenance-release-available.aspx

Best wishes,

Tim Sneath | Group Manager, Client Platform Evangelism | Microsoft Corp.

Re: Extreme / loud volume levels on all video clips

GavinLeigh — Sun, 09 Mar 2008 18:13:40 GMT

Can some of the successful installers of the beta 2 please try this link... then listen to the Jody Foster or Johnny Depp clips and see if they have any issues.

http://www.etonline.com/silverlight/globes65/?utm_source=module&utm_medium=text&utm_campaign=globes65

I still get a little distortion on these clips.

Re: Extreme / loud volume levels on all video clips

KeyserSohsie — Sun, 09 Mar 2008 16:46:16 GMT

Just wanted to let everyone know that I also have an nForce motherboard and had the same sound problems (MLB.com uses the silverlight player). I downloaded Silverlight version 2.1 and now the problem is solved.

Thank you for this thread. Otherwise, I would not have known how to fix this.

Re: Extreme / loud volume levels on all video clips

tomtaylormsft — Fri, 07 Mar 2008 22:19:18 GMT

Interesting - let me know (privately) if a reboot didn't fix it.

Because of the nature of the fix for the audio bug, we were more comfortable field-testing this with our beta version first. Assuming that all goes well (and so far it has), we will be putting this into an upcoming service release of Silverlight 1.0.

- Tom

Re: Extreme / loud volume levels on all video clips

JD97a — Fri, 07 Mar 2008 03:53:27 GMT

After viewing some Silverlight (v2 beta 1) content at the Mix website, Firefox crashed. Upon restart with "restore session" , Firefox cannot fully startup and with a error window "memory reference error, etc - sorry did not copy the error message).

This is with Firefox 2.0.0.12 on Win XP. Wanted to let you know in case there were other reports about this. It may be completely unrelated to audio bug that has now been fixed. I un-installed and will try later because I am working. Perhaps a reboot since I have been running for over 2 weeks right now might be in order. Anyway, wanted to put it out there.

Re: Extreme / loud volume levels on all video clips

korggy — Thu, 06 Mar 2008 14:16:47 GMT

Works here as well. Now I can watch Channel9 content again!

Re: Extreme / loud volume levels on all video clips

JD97a — Thu, 06 Mar 2008 07:48:19 GMT

2.0 Beta 1 appears to have fixed it here as well!

Re: follow-up from the Silverlight product team

RayWilliamsII — Thu, 06 Mar 2008 05:21:11 GMT

Ditto on the 2.0 Beta. I no longer have a problem with the audio for any of the Silverlight videos.

Tom - Please thank the team for their hard work.