Installation and Setup

Re: Error 1642 on XP SP2, IE7 P4 2.8Ghz

BhaveshPatel — Fri, 30 May 2008 14:47:12 GMT

Thanks that worked for me too. I am happy..

Re: Error 1642 on XP SP2, IE7 P4 2.8Ghz

gsearley — Thu, 08 May 2008 08:01:22 GMT

Hi Allen,

Thanks for that - that worked perfectly.

Regards,

Gavin

Re: Error 1642 on XP SP2, IE7 P4 2.8Ghz

Allen Chen – MSFT — Thu, 08 May 2008 01:31:31 GMT

Hi:

From the log we can see the files are extracted to r:\temp instead of c:\temp. To work it around, Try:

Run silverlight.exe /x:c:\temp /u to extract the files to c:\temp instead then run c:\temp\install.exe

Regards

Re: Error 1642 on XP SP2, IE7 P4 2.8Ghz

sling — Wed, 07 May 2008 14:32:17 GMT

Hi,

I just successfully installed Version 2 Beta 1 from here: http://www.microsoft.com/silverlight/resources/install.aspx?v=2.0

Dan

Re: Error 1642 on XP SP2, IE7 P4 2.8Ghz

sling — Wed, 07 May 2008 12:33:02 GMT

Allen,

I don't have anything showing in the Windows Installer Cleanup Utility. I can't see any uncommon applications that we have in common either. Any other ideas?

Dan
.

Re: Error 1642 on XP SP2, IE7 P4 2.8Ghz

gsearley — Wed, 07 May 2008 10:36:52 GMT

Hi Allen,

I can't see any versions of anything called Silverlight. I have stored 2 bitmap images of the complete contents of the Windows Installer Cleanup utility:

http://www.wollastonsit.co.uk/Silverlight/installed%20products.bmp

http://www.wollastonsit.co.uk/Silverlight/installed%20products%20continued.bmp

Regards,

Gavin

Re: Error 1642 on XP SP2, IE7 P4 2.8Ghz

Allen Chen – MSFT — Wed, 07 May 2008 10:19:56 GMT

Hi:

Can you see any versions installed via Windows Installer Cleanup Utility?

http://support.microsoft.com/kb/290301

Regards

Re: Error 1642 on XP SP2, IE7 P4 2.8Ghz

gsearley — Wed, 07 May 2008 09:47:34 GMT

Hi Allen,

Much the same as Dan - I also don't think any earlier version was installed and I can't see anything referencing Silverlight in any folder or in the registry.

Is there any particular registry entry that would prove this?

Regards,

Gavin

Re: Error 1642 on XP SP2, IE7 P4 2.8Ghz

sling — Wed, 07 May 2008 09:42:17 GMT

Allen,

I don't remember installing any pre-release version and I have nothing listed in Add/Remove programs, nothing in c:\Program Files and a registry search for "Silverlight" turns up nothing. Was there a different name pre-release?

Dan

Re: Error 1642 on XP SP2, IE7 P4 2.8Ghz

Allen Chen – MSFT — Wed, 07 May 2008 09:25:21 GMT

Hi:

I failed to repro it on a clean XP SP2 machine. Do you have any pre-release version of Silverlight installed?

Regards

Re: Error 1642 on XP SP2, IE7 P4 2.8Ghz

gsearley — Wed, 07 May 2008 08:12:01 GMT

Hi Allen,

Log file follows:

=== Verbose logging started: 06/05/2008 11:26:24 Build type: SHIP UNICODE 3.01.4000.4039 Calling process: r:\temp\ext18866\install.exe ===
MSI (c) (90:A8) [11:26:24:139]: Resetting cached policy values
MSI (c) (90:A8) [11:26:24:139]: Machine policy value 'Debug' is 0
MSI (c) (90:A8) [11:26:24:139]: ******* RunEngine:
           ******* Product: Silverlight.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (90:A8) [11:26:24:139]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (90:A8) [11:26:24:139]: Grabbed execution mutex.
MSI (c) (90:A8) [11:26:24:311]: Cloaking enabled.
MSI (c) (90:A8) [11:26:24:311]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (90:A8) [11:26:24:311]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (A0:F8) [11:26:24:358]: Grabbed execution mutex.
MSI (s) (A0:84) [11:26:24:358]: Resetting cached policy values
MSI (s) (A0:84) [11:26:24:358]: Machine policy value 'Debug' is 0
MSI (s) (A0:84) [11:26:24:358]: ******* RunEngine:
           ******* Product: r:\temp\ext18866\Silverlight.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (A0:84) [11:26:24:358]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (A0:84) [11:26:24:389]: MainEngineThread is returning 2
MSI (c) (90:A8) [11:26:24:389]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (90:A8) [11:26:24:389]: MainEngineThread is returning 2
=== Verbose logging stopped: 06/05/2008 11:26:24 ===

Also Silverlight0.log:

[11:26:22] Silverlight installer logging started.
[11:26:24] Install button clicked.
[11:26:24] Installer is newer than installed product, beginning installation.
[11:26:24] Beginning install MSI with the following command line:
[11:26:24] MSIRMSHUTDOWN=2 REBOOT=ReallySuppress
[11:26:24] Install MSI finished with following return code:
[11:26:24] 2
[11:26:24] Beginning install patch with the following command line:
[11:26:24] MSIRMSHUTDOWN=2 REBOOT=ReallySuppress
[11:26:24] Install MSP finished with following return code:
[11:26:24] 1642
[11:26:24] Showing final page.
[11:26:24] Support link is:
[11:26:24] http://go.microsoft.com/fwlink/?LinkID=87096&errorID=1642
[11:26:29] Cancel button clicked.
[11:26:29] Silverlight installer logging ended.

I hope this helps!

Gavin

Re: Error 1642 on XP SP2, IE7 P4 2.8Ghz

sling — Wed, 07 May 2008 07:33:42 GMT

SilverlightMSI.log:

=== Verbose logging started: 07/05/2008 08:25:29 Build type: SHIP UNICODE 3.01.4000.4039 Calling process: q:\temp\ext18866\install.exe ===
MSI (c) (80:64) [08:25:29:890]: Resetting cached policy values
MSI (c) (80:64) [08:25:29:890]: Machine policy value 'Debug' is 0
MSI (c) (80:64) [08:25:29:890]: ******* RunEngine:
           ******* Product: Silverlight.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (80:64) [08:25:29:906]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (80:64) [08:25:29:906]: Grabbed execution mutex.
MSI (c) (80:64) [08:25:31:406]: Cloaking enabled.
MSI (c) (80:64) [08:25:31:406]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (80:64) [08:25:31:437]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (24:8C) [08:25:31:578]: Grabbed execution mutex.
MSI (s) (24:80) [08:25:31:578]: Resetting cached policy values
MSI (s) (24:80) [08:25:31:578]: Machine policy value 'Debug' is 0
MSI (s) (24:80) [08:25:31:578]: ******* RunEngine:
           ******* Product: q:\temp\ext18866\Silverlight.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (24:80) [08:25:31:578]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (24:80) [08:25:31:609]: MainEngineThread is returning 2
MSI (c) (80:64) [08:25:31:625]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (80:64) [08:25:31:625]: MainEngineThread is returning 2
=== Verbose logging stopped: 07/05/2008 08:25:31 ===

There is also a "Silverlight0.log":

[08:25:23] Silverlight installer logging started.
[08:25:28] Install button clicked.
[08:25:28] Installer is newer than installed product, beginning installation.
[08:25:29] Beginning install MSI with the following command line:
[08:25:29] MSIRMSHUTDOWN=2 REBOOT=ReallySuppress
[08:25:31] Install MSI finished with following return code:
[08:25:31] 2
[08:25:31] Beginning install patch with the following command line:
[08:25:31] MSIRMSHUTDOWN=2 REBOOT=ReallySuppress
[08:25:31] Install MSP finished with following return code:
[08:25:31] 1642
[08:25:31] Showing final page.
[08:25:31] Support link is:
[08:25:31] http://go.microsoft.com/fwlink/?LinkID=87096&errorID=1642
[08:25:35] Link clicked on.
[08:29:05] Cancel button clicked.
[08:29:05] Silverlight installer logging ended.

Re: Error 1642 on XP SP2, IE7 P4 2.8Ghz

Allen Chen – MSFT — Wed, 07 May 2008 02:57:00 GMT

Hi:

Please check the log file and paste it here:

>cd %temp%

>SilverlightMSI.log

Regards

Re: Error 1642 on XP SP2, IE7 P4 2.8Ghz

gsearley — Tue, 06 May 2008 10:27:28 GMT

Hi,

Yes I did install that version, although I have also re-downloaded and got the same error.

Regards

Re: Error 1642 on XP SP2, IE7 P4 2.8Ghz

sling — Tue, 06 May 2008 10:14:41 GMT

Hi,

I have tried that link and I get the same error when I run the EXE: Silverlight dialog with the text "Unable to install Silverlight", "Installation Failed", this link http://www.microsoft.com/silverlight/resources/help.aspx?errorID=1642 and a close button.

Let me know if I can provide any further information that may help in diagnosing this issue.