Installation and Setup

Re: Silverlight 2 does not work in MSIE8

quilnux — Thu, 18 Jun 2009 14:13:34 GMT

andy729:

Hi.

Thanks for reply. I understand this Silverlight behaviour is really weird...

I noticed one thing that seems strange to me, but maybe it doesn't need to mean anything special...:

I go to a website with Silverlight content. I open the Manage Add-ons option from the MSIE8 Tools menu.
Under the "Currently loaded add-ons" list I can see the Microsoft Silverlight (enabled) add-on (ActiveX control). listing.

However, if I go to the Tools -> Internet Options -> Programs -> Manage Add-ons option/button (on the sam web page), the same "View and manage your Internet Explorer Add-ons" windows opens, and under the "Currently loaded add-ons section, there is no "Microsoft Silverlight" listing!

Are those two "Manage add-ons" windows different? Do they function differently? Is this a normal behaviour? Or is this difference between the first way of accessing the "Manage add-ons" window and the second way, showing something that might help understand and solve this whole issue?!

It's doesn't mean much, at least not as far as resolution. The first one is the fact that Silverlight IS loading, which me and my friend had confirmed in the logs you sent. The second view should have it here. The fact that it's not is why your having problems. IE8 hasn't registered it for some reason. Bad installation or something wrong with IE8 we think.

There is still the issue with the sharing violation my friend is still looking at, which is what we wanted the SP1 and IE7 logs for. We wanted to see if the sharing violation existed there as well because we can't explain it's existance. It occurs in the temp internet files folder which he thinks is weird.

Re: Silverlight 2 does not work in MSIE8

andy729 — Thu, 18 Jun 2009 11:59:21 GMT

Hi.

Thanks for reply. I understand this Silverlight behaviour is really weird...

I noticed one thing that seems strange to me, but maybe it doesn't need to mean anything special...:

I go to a website with Silverlight content. I open the Manage Add-ons option from the MSIE8 Tools menu.
Under the "Currently loaded add-ons" list I can see the Microsoft Silverlight (enabled) add-on (ActiveX control). listing.

However, if I go to the Tools -> Internet Options -> Programs -> Manage Add-ons option/button (on the sam web page), the same "View and manage your Internet Explorer Add-ons" windows opens, and under the "Currently loaded add-ons section, there is no "Microsoft Silverlight" listing!

Are those two "Manage add-ons" windows different? Do they function differently? Is this a normal behaviour? Or is this difference between the first way of accessing the "Manage add-ons" window and the second way, showing something that might help understand and solve this whole issue?!

Re: Silverlight 2 does not work in MSIE8

quilnux — Tue, 16 Jun 2009 16:15:33 GMT

andy729:

Unfortunately not.

That was what we needed to continue trouble-shooting.

From what we can tell Silverlight is being loaded into memory. We can't determine if Silverlight is ever getting init'ed by IE or if Silverlight is getting init'ed but just not executing anything. We also cannot figure out where the sharing violations are coming from. They do not show up in Firefox.

Our best recommendation would either be to use System Restore to a point it was working or try a wipe and reload the OS.

I'm sorry we can't help further. We will continue looking at what we got and if we find anything I'll let you know but at this point it's not looking good.

Re: Silverlight 2 does not work in MSIE8

andy729 — Tue, 16 Jun 2009 14:38:22 GMT

Unfortunately not.

Re: Silverlight 2 does not work in MSIE8

quilnux — Tue, 16 Jun 2009 14:29:39 GMT

Did you upload logs for each step?

Re: Silverlight 2 does not work in MSIE8

andy729 — Tue, 16 Jun 2009 14:07:40 GMT

Hi.

I did all this, but to no avail. Silverlight installed, but still won't work :(

Re: Silverlight 2 does not work in MSIE8

andy729 — Thu, 11 Jun 2009 18:07:44 GMT

Hi.

Thanks for your reply. I will try to do all this...

Re: Silverlight 2 does not work in MSIE8

quilnux — Wed, 10 Jun 2009 13:52:35 GMT

We have been working hard to find answers. We can't find anything to suggest a problem with SL2 loading into IE8. As far as we can tell the logs suggest the component is loading correctly. We *think* it may be a problem in IE8 which isn't a good answer but we can't find anything otherwise.

My friend wanted you to try something, since you said it was working in SP1. He wants to try uninstalling SL2. Restarting. Uninstall SP2 (back to SP1). Restart and reinstall SL2. Try running SL2 again with SP1. If it works or not make another log an send it our way. If it continues to not work Uninstall SL2 again, restart and uninstall IE8 back to IE7. Reinstall SL2 and try again. If it works or not send a log.

He is trying to see what changes when we take certain parts out of the equation. Since you said it did work in SP1 he wants to see what changed in the logs between the two.

Re: Silverlight 2 does not work in MSIE8

andy729 — Tue, 09 Jun 2009 15:13:42 GMT

Hello.

Thanks for your reply. Here are the answers:

Permissions:
C:\Program Files\Microsoft Silverlight\2.0.40115.0 folder:
Creator Owner - Special Permissions - Allow
System - Full Control, Modify, Read & execute, List folder contents, Read, Write, Special permissions - all Allow
Administrators - Full Control, Modify, Read & execute, List folder contents, Read, Write - Allow
Users - Read & execute, List folder contents, Read - Allow
Trusted installer - List folder contents, Special permissions - Allow

C:\Program Files\Microsoft Silverlight\2.0.40115.0\npctrl.dll:
System - Full Control, Modify, Read & execute, Read, Write - Allow
Administrators - Full Control, Modify, Read & execute, Read, Write - Allow
Users - Read & execute, Read - Allow

C:\Program Files\Microsoft Silverlight\2.0.40115.0\npctrlui.dll:
System - Full Control, Modify, Read & execute, Read, Write - Allow
Administrators - Full Control, Modify, Read & execute, Read, Write - Allow
Users - Read & execute, Read - Allow

The logs were running by me as a user on my machine and yes, I am an administrator user (in the local admins group).

Re: Silverlight 2 does not work in MSIE8

quilnux — Tue, 09 Jun 2009 14:46:57 GMT

So, we have been working on this inbetween our normal work responsibilities. Can you provide us with the security permissions for C:\Program Files\Microsoft Silverlight\2.0.40115.0 folder and for C:\Program Files\Microsoft Silverlight\2.0.40115.0\npctrl.dll and C:\Program Files\Microsoft Silverlight\2.0.40115.0\npctrlui.dll files?

We did notice something that concerned my friend. I didn't think much of it but he wants to take a closer look. With the IE8 logs we found temporary internet files (one specific one is: "C:\Users\amatjasic\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\71EH3QA4\MsgrConfig[2].asmx"). that had a sharing violation. Because this was a temp file it didn't concern me but he says that if the sharing violations prevent IE8 from accesses temp files related to the execution of silverlight apps it may cause them to either fail or not display or even IE8 to think it's not installed.

He is going to continue running down that angle. I'm still looking for other problems but from what we can tell, Silverlight is rezzing in the process so it seems silverlight is functioning properly. We did not find anything with .xap being created by IE which did raise a flag. I'm going to check into that further and see what I get on my system.

Also, were these logs running from a standard user or admin user?

Re: Silverlight 2 does not work in MSIE8

quilnux — Sun, 07 Jun 2009 20:04:14 GMT

andy729:

I uploaded the files to SkyDrive and sent you the link. Hope this will work now. :)

BR, Andy

Downloaded. I'll let you know if we find anything.

Re: Silverlight 2 does not work in MSIE8

andy729 — Sun, 07 Jun 2009 19:44:21 GMT

I uploaded the files to SkyDrive and sent you the link. Hope this will work now. :)

BR, Andy

Re: Silverlight 2 does not work in MSIE8

quilnux — Sun, 07 Jun 2009 19:09:55 GMT

Yeah thats fine. Just send permissions to the same email since thats what I have for Live ID. Not sure why it's returning. The exchange admins will look at it in the morning.

Re: Silverlight 2 does not work in MSIE8

andy729 — Sun, 07 Jun 2009 19:02:42 GMT

The server returned the mail again.

Can we try the SkyDrive?

Re: Silverlight 2 does not work in MSIE8

andy729 — Sun, 07 Jun 2009 17:05:17 GMT

Cool, thanks. I am resending it now.