Help isolating "silverlight_uninstallrtmpatches.exe failed" errors upgrading Beta 1 to Beta 2

06-11-2008 11:57 AM |

A number of customers have run into this error when running the Silverlight Tools Beta 2 installer.

The installation faills with the following in the installation log file "%temp%\Silverlight Tools Uninstaller for VS 2008 RTM Patches_20080609_071518999-Msi0.txt".  Note: the "20080609_071518999" portion of the file name will be different for each run.

6/7/2008, 16:15:12] (IronSpigot::ExeInstallerBase::PerformAction) Exe (c:\c1b6a3a40cad58f00eee\silverlight_uninstallrtmpatches.exe) failed with 0x80070643 - Fatal error during installation. :
[6/7/2008, 16:15:12] (IronSpigot::ExeInstallerBase::PerformAction) PerformOperation on exe returned exit code 1603 (translates to HRESULT = 0x80070643)

The workaround for this error is to manually uninstall KB949325 from Add and Remove Programs.  Note that when this error occurs you will be prompted for VS media during the uninstall.

 

When this error occurs we'd like you to check for the existence of this file:

C:\windows\Installer\$PatchCache$\Managed\4E1DAD7D4F54B2B398A9AE271876CEF4\9.0.21022\ FL_Microsoft_VSDesigner_dll_16426_x86_ln.3643236F_FC70_11D3_A536_0090278A1BB8

If you encouter this error and would like to help us isolate the root cause I'd like to hear from you before you apply the workaround.  Please contact me directly at BradleyB@microsoft.com. 

 

To get past this error proceed with the workaround.

 

For Vista:

1. Open Uninstall a Program from the Control Panel
2. Click 'View installed updates' in the task bar on the left
3. Remove KB949325 (it will be listed under your version of Visual Studio 2008)
4. Provide VS media when prompted

For XP systems:

1. Open the Add/Remove Programs dialog from the Control Panel
2. Click 'Show updates' at the top of the window
3. Remove KB949325 (it will be listed under your version of Visual Studio 2008)
4. Provide VS media when prompted

Thanks, Brad.