Unable to manually remove KB949325 to fix beta 2 install issues

06-09-2008 2:14 PM |

 According to

 

http://weblogs.asp.net/bradleyb/

 

The installation problem I am having is caused by KB949325, the fix is to manually uninstall via the control panel. However, I am unable to do this because the manually uninstall is failing with an error code of 2337.

 

Please help. 

Re: Unable to manually remove KB949325 to fix beta 2 install issues

06-09-2008 2:23 PM |

Error 2337 seems to be could not close a file. The Windows Installer Cleanup Utility may be able to perform an uninstall that doesn't work through the Control Panel: http://support.microsoft.com/kb/290301

Re: Unable to manually remove KB949325 to fix beta 2 install issues

06-09-2008 2:33 PM |

Chris

Daniel Harvey:

Error 2337 seems to be could not close a file. The Windows Installer Cleanup Utility may be able to perform an uninstall that doesn't work through the Control Panel: http://support.microsoft.com/kb/290301

 

 I am unable to locate "Updates" using the Windows Installer Clean Up utility. Unless there is some way to do this I don't know if that is workable solution.

 

Thanks,

Re: Unable to manually remove KB949325 to fix beta 2 install issues

06-09-2008 2:40 PM |

pattersonc:

 I am unable to locate "Updates" using the Windows Installer Clean Up utility. Unless there is some way to do this I don't know if that is workable solution.

 

 

Unless I can find the MSI product code somewhere and run msizap.exe ?? 

Re: Unable to manually remove KB949325 to fix beta 2 install issues

06-09-2008 2:41 PM |

Are you running into the problem Heath describes here: http://blogs.msdn.com/heaths/archive/2008/03/07/installing-silverlight-2-beta-1-tools-for-visual-studio-2008.aspx ? If you are, I would try his steps, if you aren't, you can follow his steps to extract the KB949325 patch, and then run:
msiexec /uninstall VS90-KB949325.msp /L*vx VS90-KB949325-2.log

To try to uninsall the patch with more complete logging. Then post the log here, and I can take a look.

Re: Unable to manually remove KB949325 to fix beta 2 install issues

06-09-2008 3:00 PM |

Daniel Harvey:

Are you running into the problem Heath describes here: http://blogs.msdn.com/heaths/archive/2008/03/07/installing-silverlight-2-beta-1-tools-for-visual-studio-2008.aspx ? If you are, I would try his steps, if you aren't, you can follow his steps to extract the KB949325 patch, and then run:
msiexec /uninstall VS90-KB949325.msp /L*vx VS90-KB949325-2.log

 

 

 

I was able to manually reinstall KB949325 after extracting the file from the Beta 2 chainer but when run with the uninstall switch I get the following error message:

 

"This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package." 

 

 

Here is the log:

=== Verbose logging started: 6/9/2008  15:01:38  Build type: SHIP UNICODE 4.00.6001.00  Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (18:60) [15:01:38:368]: Resetting cached policy values
MSI (c) (18:60) [15:01:38:368]: Machine policy value 'Debug' is 0
MSI (c) (18:60) [15:01:38:368]: ******* RunEngine:
           ******* Product: VS90-KB949325.msp
           ******* Action:
           ******* CommandLine: **********
MSI (c) (18:60) [15:01:38:368]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (18:60) [15:01:38:368]: Grabbed execution mutex.
MSI (c) (18:60) [15:01:38:493]: Cloaking enabled.
MSI (c) (18:60) [15:01:38:493]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (18:60) [15:01:38:524]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (D4:A8) [15:01:38:539]: Grabbed execution mutex.
MSI (s) (D4:10) [15:01:38:555]: Resetting cached policy values
MSI (s) (D4:10) [15:01:38:555]: Machine policy value 'Debug' is 0
MSI (s) (D4:10) [15:01:38:555]: ******* RunEngine:
           ******* Product: c:\temp\sl2b2\VS90-KB949325.msp
           ******* Action:
           ******* CommandLine: **********
MSI (s) (D4:10) [15:01:38:555]: Note: 1: 2766 2: c:\temp\sl2b2\VS90-KB949325.msp
MSI (s) (D4:10) [15:01:38:555]: MainEngineThread is returning 1620
MSI (c) (18:60) [15:01:38:555]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (18:60) [15:01:38:555]: MainEngineThread is returning 1620
=== Verbose logging stopped: 6/9/2008  15:01:38 ===

 

Re: Unable to manually remove KB949325 to fix beta 2 install issues

06-09-2008 4:05 PM |

Daniel Harvey:

Are you running into the problem Heath describes here:

 

 

I am not receiving the dialog requesting the VS media when uninstalling... 

I am connected to the machine via Remote Desktop at the moment. I will try putting the CD in then attempt the manual uninstall and post my results.

 

Thanks,

Chris 

Re: Unable to manually remove KB949325 to fix beta 2 install issues

06-09-2008 4:39 PM |

 

pattersonc:

I am not receiving the dialog requesting the VS media when uninstalling... 

I am connected to the machine via Remote Desktop at the moment. I will try putting the CD in then attempt the manual uninstall and post my results.

 

No luck.

Re: Unable to manually remove KB949325 to fix beta 2 install issues

06-09-2008 8:43 PM |

 Is there anything else I can try? I'm kind of dead in the water here.

 

I've tried telling MSIEXEC to uninstall based on the vs_setup.msi and PATCH GUID. Again, no luck.

 

 

This sucks. Any suggestions appreciated.

 

Thanks,

Chris 

Re: Unable to manually remove KB949325 to fix beta 2 install issues

06-09-2008 9:39 PM |

Hey Chris, I would like to help you get this issue resolved.

Can you try 2 things for me:

1) Reset your settings by typing "DevEnv /resetsettings" on the command-line against the VS 2008 version of the IDE

2) Re-install Silverlight Tools Beta 2.

If neither of these work can you send me an email directly: msnow@microsoft.com

Thanks for your patience on this.

--Mike

Re: Unable to manually remove KB949325 to fix beta 2 install issues

06-09-2008 11:54 PM |

Ok ... so I have been doing some digging and came up with this command to get the patch removal to give me some logs:

msiexec /package {D7DAD1E4-45F4-3B2B-899A-EA728167EC4F} MSIPATCHRE
MOVE={7654B3C2-0753-4C09-BC2D-AFF9A6E329FE} /L*vx VSKB949325_log.log

 The important part of the log seems to be...

MSI (s) (50:7C) [23:46:44:043]: Executing op: SetTargetFolder(Folder=C:\Program Files\Microsoft Visual Studio 9.0\Common7\Packages\1033\)
MSI (s) (50:7C) [23:46:44:044]: Executing op: SetSourceFolder(Folder=C:\Windows\Installer\$PatchCache$\Managed\4E1DAD7D4F54B2B398A9AE271876CEF4\9.0.21022\)
MSI (s) (50:7C) [23:46:44:044]: Executing op: FileCopy(SourceName=FL_mswebprjui_dll_66398_66398_x86_enu.3643236F_FC70_11D3_A536_0090278A1BB8,SourceCabKey=FL_mswebprjui_dll_66398_66398_x86_enu.3643236F_FC70_11D3_A536_0090278A1BB8,DestName=mswebprjui.dll,Attributes=0,FileSize=205312,PerTick=32768,,VerifyMedia=0,,,,,CheckCRC=0,Version=9.0.21022.8,Language=1033,InstallMode=63176704,,,,,,,)
MSI (s) (50:7C) [23:46:44:046]: File: C:\Program Files\Microsoft Visual Studio 9.0\Common7\Packages\1033\mswebprjui.dll;    Overwrite;    Won't patch;    REINSTALLMODE specifies all files to be overwritten
MSI (s) (50:7C) [23:46:44:046]: Source for file 'FL_mswebprjui_dll_66398_66398_x86_enu.3643236F_FC70_11D3_A536_0090278A1BB8' is uncompressed, at 'C:\Windows\Installer\$PatchCache$\Managed\4E1DAD7D4F54B2B398A9AE271876CEF4\9.0.21022\'.
MSI (s) (50:7C) [23:46:44:050]: Re-applying security from existing file.
MSI (s) (50:7C) [23:46:44:054]: Verifying accessibility of file: mswebprjui.dll
MSI (s) (50:7C) [23:46:44:059]: Note: 1: 2318 2: C:\Program Files\Microsoft Visual Studio 9.0\Common7\Packages\1033\mswebprjui.dll
MSI (s) (50:7C) [23:46:44:060]: File will have security applied from OpCode.
MSI (s) (50:7C) [23:46:44:209]: Executing op: SetTargetFolder(Folder=C:\Program Files\Microsoft Visual Studio 9.0\Common7\IDE\)
MSI (s) (50:7C) [23:46:44:209]: Executing op: AssemblyCopy(SourceName=WPFDesigner_MicrosoftWindowsDesign_x86_enu.3643236F_FC70_11D3_A536_0090278A1BB8,SourceCabKey=WPFDesigner_MicrosoftWindowsDesign_x86_enu.3643236F_FC70_11D3_A536_0090278A1BB8,DestName=Microsoft.Windows.Design.dll,Attributes=0,FileSize=106496,PerTick=32768,,VerifyMedia=0,,,,,ComponentId={7A515F16-7D3F-4A41-910A-E704ABC9E8CA},IsManifest=1,,,AssemblyMode=1,)
MSI (s) (50:7C) [23:46:44:209]: Source for file 'WPFDesigner_MicrosoftWindowsDesign_x86_enu.3643236F_FC70_11D3_A536_0090278A1BB8' is uncompressed, at 'C:\Windows\Installer\$PatchCache$\Managed\4E1DAD7D4F54B2B398A9AE271876CEF4\9.0.21022\'.
MSI (s) (50:7C) [23:46:44:217]: Assembly Error:The module '%1' was expected to contain an assembly manifest.
MSI (s) (50:7C) [23:46:44:217]: Note: 1: 1935 2:  3: 0x80131018 4: IStream 5: Commit 6: 
MSI (s) (50:7C) [23:46:44:217]: Note: 1: 2337
DEBUG: Error 2337:  Could not close file:  GetLastError:
MSI (c) (84:80) [23:46:44:227]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2337. The arguments are: , ,
MSI (s) (50:7C) [23:46:46:371]: Product: Microsoft Visual Studio 2008 Professional Edition - ENU -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2337. The arguments are: , ,

Action ended 23:46:46: InstallFinalize. Return value 3.
MSI (s) (50:7C) [23:46:46:384]: User policy value 'DisableRollback' is 0

 

Now all I need is someone to translate that into english for me.

 

Thanks,

Chris 

Re: Re: Unable to manually remove KB949325 to fix beta 2 install issues

06-10-2008 5:23 PM |

The work-around I discovered was to:

1. Extract the contents of the Silverlight Tools Beta 2 chainer (silverlight_chainer.exe /x)
2. Run the newer patch setup (VS90-KB950630.msp) (note if you have SP1 run VS90Sp1-Kb950630.msp).
3. Go to Add/Remove programs and now uninstall the old patch (949325)
4. Run silverlight_chainer.exe

This fixed the problem. I have taken a snapshot of your log files and we will try to investigate what the original root cause of the failure was.

 

Re: Re: Unable to manually remove KB949325 to fix beta 2 install issues

06-11-2008 2:00 PM |

Hi MIke,

I cannot follow step #3 because 949325 does not show up in my Installed Updates.  I also cannot uninstall it manually due to the same error above ("This installation package could not be opened.  Contact the application vendor to verify that this is a valid Windows Installer package").

 
I am thinking the original issue (for me) was caused by when I went to uninstall 949325 originally, I got prompted for the media, which I didn't have available so I rolled back the uninstall.  Even though it appeared to roll back the uninstall, it apparently removed it from the listing in Control Panel.  So clearly, I have it installed, but I can't seem to get it uninstalled. 

I followed the following steps (after getting VS2008 in the messed up state)

1. Downloaded SL2 Beta 1 Tools for VS2008 (called it silverligth_chainer2.exe)
   
   
2. Extracted the contents using:
   
   silverlight_chainer2.exe /extract:"%CD%\SL2"
   
   
3. Went to the newly created SL2 directory and ran the following command:
   
   msiexec /p VS90-KB949325.msp /L*vx VS90-KB949325-2.log ADDLOCAL=KB947520,KB949325
   
   
4. Then, I first attempted to uninstall manually with:
   
   msiexec /uninstall VS90-KB949325.msp /L*vxVS90-KB949325-2.log
   
   
5. Which gave me the error "This installation package could not be opened.  Contact the application vendor to verify that this is a valid Windows Installer package"
   
   
6. So I followed your steps above and extracted the contents of SL2 Beta2 chainer using silverlight_chainer.exe /x
   
   
7. Ran the new setup using the following command:
   
   msiexec /p VS90Sp1-Kb950632.msp /L*vx test.log REINSTALL=ALL
   
   
8. Which seems to have installed successfully.
   
   
9. Then I went to uninstall 949325, which is where i am stuck.
   

Hope the detail helps. :)  In the middle of writing my Silverlight 2 book so fixing this sooner than later would be best.  At this point I am wondering if it would faster/easier to simply uninstall VS2008 entirely and reinstall.  Though I fear I will still have issues.  Any help is appreciated.

 

Re: Re: Unable to manually remove KB949325 to fix beta 2 install issues

06-11-2008 2:09 PM |

Can you shoot me an email at: msnow@microsoft.com and I can work directly with you to gather more info.