Error 1605

04-20-2008 8:49 PM |

 I get this error when trying to install Silverlight.

Re: Error 1605

04-21-2008 6:53 PM |

 In case you are wondering. I am the administrator.

Re: Error 1605

04-21-2008 10:58 PM |

Hi:

  Please try to install:

http://www.microsoft.com/silverlight/resources/installationFiles.aspx?v=2.0

  to see if it works.

  And please tell us what operating system&browser&processor you're using.

Regards

Re: Re: Error 1605

04-21-2008 11:11 PM |

 I tried this before but just in case I tried it again. I get the same 1605 error.

I have tried to install using IE and Firefox. Neither worked. 

I have Windows XP and an Intel Pentium 4 CPU (3.4 GHz).

Re: Re: Error 1605

04-21-2008 11:45 PM |

Hello,

Please download the installer directly from this link. http://silverlight.dlservice.microsoft.com/download/6/6/3/663404e9-990d-4b74-873c-c4611aea2133/Silverlight.2.0.exe 

Close all browsers and install SL 2. Let me know whether you can successfully install it or not. then, re-open the browser and check the SL 2 web page.

Re: Re: Re: Error 1605

04-22-2008 2:59 AM |

 I did as you request with the exact same results. Error 1605

Re: Re: Re: Error 1605

04-22-2008 5:45 PM |

There should be a SilverlightMSI.log file in your %temp% directory, can you host that somewhere?

Re: Re: Re: Re: Error 1605

04-22-2008 9:27 PM |

This is the 1.0 version log.

=== Verbose logging started: 4/22/2008  9:02:25  Build type: SHIP UNICODE 3.01.4000.4039  Calling process: c:\temp\ext18866\install.exe ===
MSI (c) (70:80) [09:02:25:671]: Resetting cached policy values
MSI (c) (70:80) [09:02:25:671]: Machine policy value 'Debug' is 0
MSI (c) (70:80) [09:02:25:671]: ******* RunEngine:
           ******* Product: Silverlight.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (70:80) [09:02:25:671]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (70:80) [09:02:25:671]: Grabbed execution mutex.
MSI (c) (70:80) [09:02:25:812]: Cloaking enabled.
MSI (c) (70:80) [09:02:25:812]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (70:80) [09:02:25:812]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (C8:8C) [09:02:25:827]: Grabbed execution mutex.
MSI (s) (C8:80) [09:02:25:827]: Resetting cached policy values
MSI (s) (C8:80) [09:02:25:827]: Machine policy value 'Debug' is 0
MSI (s) (C8:80) [09:02:25:827]: ******* RunEngine:
           ******* Product: c:\temp\ext18866\Silverlight.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (C8:80) [09:02:25:843]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (C8:80) [09:02:25:859]: File will have security applied from OpCode.
MSI (s) (C8:80) [09:02:25:859]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'c:\temp\ext18866\Silverlight.msi' against software restriction policy
MSI (s) (C8:80) [09:02:25:859]: SOFTWARE RESTRICTION POLICY: c:\temp\ext18866\Silverlight.msi has a digital signature
MSI (s) (C8:80) [09:02:25:968]: SOFTWARE RESTRICTION POLICY: c:\temp\ext18866\Silverlight.msi is permitted to run at the 'unrestricted' authorization level.
MSI (s) (C8:80) [09:02:25:968]: End dialog not enabled
MSI (s) (C8:80) [09:02:25:968]: Original package ==> c:\temp\ext18866\Silverlight.msi
MSI (s) (C8:80) [09:02:25:968]: Package we're running from ==> c:\WINDOWS\Installer\358b6b5d.msi
MSI (s) (C8:80) [09:02:25:968]: APPCOMPAT: looking for appcompat database entry with ProductCode '{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}'.
MSI (s) (C8:80) [09:02:25:968]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (C8:80) [09:02:25:999]: MSCOREE not loaded loading copy from system32
MSI (s) (C8:80) [09:02:26:046]: Note: 1: 2262 2: File 3: -2147287038
MSI (s) (C8:80) [09:02:26:046]: Note: 1: 2205 2:  3: MsiFileHash
MSI (s) (C8:80) [09:02:26:046]: Machine policy value 'DisablePatch' is 0
MSI (s) (C8:80) [09:02:26:046]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (C8:80) [09:02:26:046]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (C8:80) [09:02:26:046]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (C8:80) [09:02:26:046]: APPCOMPAT: looking for appcompat database entry with ProductCode '{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}'.
MSI (s) (C8:80) [09:02:26:046]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (C8:80) [09:02:26:046]: Transforms are not secure.
MSI (s) (C8:80) [09:02:26:046]: Note: 1: 2205 2:  3: Control
MSI (s) (C8:80) [09:02:26:046]: Command Line: MSIRMSHUTDOWN=2 REBOOT=ReallySuppress CURRENTDIRECTORY=c:\temp\ext18866 CLIENTUILEVEL=3 CLIENTPROCESSID=4208
MSI (s) (C8:80) [09:02:26:046]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{F0D34F06-0602-4683-BAF1-A5EF2C8A73C1}'.
MSI (s) (C8:80) [09:02:26:046]: Product Code passed to Engine.Initialize:           ''
MSI (s) (C8:80) [09:02:26:046]: Product Code from property table before transforms: '{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}'
MSI (s) (C8:80) [09:02:26:046]: Product Code from property table after transforms:  '{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}'
MSI (s) (C8:80) [09:02:26:046]: Product not registered: beginning first-time install
MSI (s) (C8:80) [09:02:26:046]: PROPERTY CHANGE: Adding ProductState property. Its value is '1'.
MSI (s) (C8:80) [09:02:26:046]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (C8:80) [09:02:26:046]: Note: 1: 2720 2: 2
MSI (s) (C8:80) [09:02:26:062]: MainEngineThread is returning 1625
This installation is forbidden by system policy.  Contact your system administrator.
c:\temp\ext18866\Silverlight.msi
MSI (c) (70:80) [09:02:26:156]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (70:80) [09:02:26:156]: MainEngineThread is returning 1625
=== Verbose logging stopped: 4/22/2008  9:02:26 ===


After looking at this I see another error message 1625.

 

Re: Re: Re: Re: Error 1605

04-29-2008 1:32 AM |

Based on this link, 

ERROR_UNKNOWN_PRODUCT    1605   This action is only valid for products that are currently installed. 

ERROR_INSTALL_PACKAGE_ REJECTED     1625   This installation is forbidden by system policy. Contact your system administrator.

I have a few suggestions for you.

#1) Please disable or shutdown all anti-virus or protection (registry protector or file protector)  software before installing Silverlight.

#2) If your machine is under domain, you should probably contact with domain administrator.

#3) You may create one new administrator account in my machine and try to install Silverlight.