Keep getting prompted to install Silverlight

08-22-2009 7:56 AM |

I had Silverlight 2 installed and everything was fine. Since I upgraded the browser from IE7 to IE8, I got prompted to install Silverlight. I uninstalled Silverlight 2, it's directory and cleared the IE cache. I installed Silverlight 3 successfully. I thought great I got the latest version. Surprise! When I go to silverlight.net it prompts me to install again. I install again and get an error it already exist try uninstall and reinstall. I do that to find out I get the same thing over and over. I check the add-ons and Silverlight is enabled. I only have five other add-ons, 2 of which are microsoft. This is a clean install of XP Pro sp3 using IE8, which is supported. After wiping all Silverlight existance... directory, cache, registry, and starting over; problem does not go away. Ideas?

Re: Keep getting prompted to install Silverlight

08-22-2009 8:03 AM |

what is the error that you get though??

Re: Keep getting prompted to install Silverlight

08-22-2009 9:11 AM |

It is not really an error more of a message:

Message ID: 1514

Re: Keep getting prompted to install Silverlight

08-23-2009 5:06 AM |

I'm having the exact same issue on a fresh install of Windows 7 RTM.

 I've checked the add-on's - and Silverlight is showing up and marked enabled - yet none of the sites that use Silverlight are presenting the pages in Silverlight.

 I've also tried uninstalling/reinstalling the add-in - no effect.

Re: Keep getting prompted to install Silverlight

08-25-2009 5:32 AM |

I'm having the exact same issue on XP Pro sp3 using IE8

Re: Keep getting prompted to install Silverlight

08-25-2009 1:30 PM |

I have silverlight3 installed on Windows Vista Home, and i try to watch movies on Netflix, but netflix keeps telling me to install Silverlight. How can I fix this problem? I cant watch anything on Netflix now.

Re: Keep getting prompted to install Silverlight

09-22-2009 9:09 AM |

Well - that may work for NiteZephyr - however I'm experiencing this issue on Windows 7 Ultimate (RTM Version) on a brand new rebuild.  So It's rather difficult to uninstall/reinstall IE8.

 However - I did try uninstalling Silverlight using your link and re-installing - no luck there.

Any other suggestions would be appreciated...

Re: Keep getting prompted to install Silverlight

09-22-2009 2:10 PM |

 I was prompted by Silverlight this morning to upgrade the plugin to the latest version of Silverlight 3.

I am running winXp, Sp2, IE6

 I can not view any silverlight sites after trying to upgrade.

I can view everything using FireFox.

I uninstalled Silverlight, Silverlight Developer Tools, July 2009 SDK, reinstalled all of them and still I am prompted to install Silverlight when I use IE6 but no issues with FireFox.

Any help/clues would be appreciated!!!

Re: Keep getting prompted to install Silverlight

10-11-2009 11:50 PM |

Well - I found what was causing my issue.

 WebShots Desktop software from American Greetings (www.webshots.com).

After working with MS for a couple of weeks I just decided to start rebuilding my system from Scratch - and I basically tested Silverlight after every program installed.  After I found that Webshots was the cause - I uninstalled the program - and Silverlight started working again... :)

I did some further testing - first by reinstalling WebShots but without the IE toolbar - Still Failed.

Knowing that Webshots was the cause - I checked the Add-ins that were installed - and found that if I disabled the agcore.AGUtils add-on (which WebShots installed) - that allowed Silverlight to function :)

Re: Re: Keep getting prompted to install Silverlight

10-31-2009 7:49 PM |

jleathlean - I can confirm this conflict.  We're working on understanding the conflict now.

Re: Re: Keep getting prompted to install Silverlight

11-01-2009 1:57 PM |

This must be the problem on my computer.  I just got a brand new laptop with Windows 7 Home Premium.  I went to watch a Netflix moving (instantly) and was prompted to install Silverlight.  I tried to do so, and got the message that Silverlight is already installed.  Tried a bunch of stuff that didn't work, including spending a lot of time on the phone with Netflix tech support, but they finally said I had to go through Microsoft.  I do have Webshots on my computer.  I am just your basic average user, and do not get into editing registries -- aargh!  I will try the suggestion mentioned above -- sounds safe enough.  Hope I don't mess anything up.

That was it!

11-01-2009 2:05 PM |

OK, I went and disabled the agcore.AGUtils, and Silverlight works just fine in Netflix.  I assume this means I can't also use Webshots (?)  Too bad, I love Webshots, and just paid for a year's worth of premium.  Hopefully this conflict will be resolved soon.

Re: Keep getting prompted to install Silverlight

11-04-2009 2:58 PM |

I am a NetFlix subscriber and I keep getting the error "install Silverlight" but it's already installed, I uninstall my old version and install again but in about a week I get the error again. I am running XP SP3 with IE8.

BTW: I don't have WebShots installed.

Re: Keep getting prompted to install Silverlight

11-20-2009 1:58 AM |

Try this:

1. In IE8 go to Tools->Internet Options
2. Select the Programs tab
3. Click the "Manage add-ons" button
4. Verify that "Microsoft Silverlight" add on is enabled. If it is enabled continue to step 11
5. Select "Microsoft Silverlight" add-on
6. Click the Enable button on the bottom of the screen
7. Click Close button
8. Click OK button
9. Try Silverlight.
10. If it is working, then you are done, else continue to the next step
11. Write down the names of all disabled add-ons (you may need this list later) 
12. Select all but "Microsoft Silverlight" add-ons
13. Click the "Disable all" button at the bottom of the screen
14. Click Close button
15. Click the OK button
16. Try Silverlight
17. If it is working continue to the next steps, if not, then sorry, this is not the solution for you
18. For each of the add-ons that were previously enabled do steps 19-22
19. Repeat steps 1-3
20. Select the add-on that was previously enabled
21. Re-enable the add-on using steps 6-9
22. If Silverlight doesn't work again, disable the add-on and write down its details in a black list.

As a first aid, decide whether you can live without the add-on(s) in the black list or without Silverlight. In the near future you'll have to live without at least one of the two.

Try to find to indentify the manufacturer and the product of the add-on(s) in your black list. Try to ask the manufacturer customer support for a resolution or try to search the internet for the resolution.

Good luck,
Boaz.

Re: Re: Keep getting prompted to install Silverlight

11-20-2009 2:22 AM |

Not sure how to solve this.. but try to use an alternate browser in the meantime to watch your movies??

Re: Keep getting prompted to install Silverlight

11-25-2009 12:38 AM |

I have done everything above to the letter but I still keep getting prompted to install Silverlight.  I even searched my entire registry and removed all references to Silverlight. One thing I noticed is that when I go to the Program Files folder, there never is a folder called Microsoft Silverlight.  I've followed all instructions exactly and still can't get this to install.  Is there a support number I can call? Or some other source I can go to that will get me answers?